Maintenance Training Substantiation & Training Budgeting for Facility and Plant Management
The president of Motorola once told his management team that all employees would be required to complete no less than 40 hours of training each year. A high-level manager raised his hand and asked, “But what if we train them and they leave our company?”
To that, the president replied… “What if we don’t train them and they stay?”
For many managers, this often-referenced statement quickly crystallizes the importance of training their workforce. Without the need of any scientific backing, a manager can quickly run this scenario through their head and come up with the vast differences between working with a team that is constantly improving versus one that is destined to never improve and make the same mistakes over and over.
Despite the obvious need for training, many companies and organizations still struggle with committing to properly train their teams. In every job, being properly trained can help the company become more profitable or run more efficiently, but nowhere is this more pronounced than in training for the skilled workforce, which includes facility and plant maintenance technicians.
Training Needs Substantiation
Properly trained personnel are the heart of safe and reliable plant maintenance and operations. But with rising operating and maintenance costs and continuing demands for cost reduction, facility and plant management can find difficult to substantiate the need to maintain or increasing their training budgets. While reducing training can quickly lower the budget, the full ramifications of the reduced training need to be considered.
There are a dozens of major studies from multiple industries that have determined that human error is a major contribution to equipment downtime. With electrical distribution equipment, it is projected that 70% – 80% of unplanned shutdowns is due to human errors.1 While some human errors are just unintended “mistakes”, many of the human errors can be traced directly back to the lack of knowledge or proper training. A continued decrease in training will lead to increasing equipment breakdown resulting in both downtime costs and more workforce required to repair the equipment. These costs are normally significantly more than the investment in the cost of training.
Conversely, while an investment in training is an up front cost, it reduces the unknown and unplanned costs of downtime, ultimately saving money. To increase the effectiveness of plant training programs, available resources should be applied to areas that can most quickly curb plant operations and maintenance costs.
Most companies find it worthwhile to collect and maintain data that help justify the costs of training programs. Information on reducing human errors, repair or maintenance time for certain tasks and outage durations can easily justify substantial investments in personnel training.
Those companies & organizations that monitor their training results have found direct links to performance in their business and spend 31% more on training per employee than the average company or organization.2
Safety + Cost
Safety should be at the core of every maintenance management program and the best way to ensure a safe work environment is through continuous training.
A lack of knowledge about safety requirements can lead to injuries, death as well as big financial losses. On average, in the United States, nearly 11,000 workers are treated in emergency departments each day, and approximately 200 of these workers are hospitalized.3 When these accidents happen, the financial considerations can include regulatory fines, medical bills, insurance premium rate increases, equipment or facility downtime, equipment replacement, worker loss and third party legal suites. According to a National Safety Council report in 2000, the average cost of an industrial accident involving a death was $940,000 and the average cost of an accident involving a disabling injury was $28,000. While these are averages, many of the accidents in industrial settings can be much higher. The Electric Power Research Institute estimated the total of direct and indirect costs of a major electrical accident at $17.4 million in 2003 dollars.
Aging Workforce Crisis
For most organizations, people are considered to be the greatest asset because of what they know. In some industries, up to 40% of the skilled workforce is set to retire in the next ten years4, taking with them their skills and knowledge. In the maintenance industry, the loss of personnel and information combined with an aging infrastructure has been identified as an impending crisis known as the “maintenance crisis”.
In an online poll conducted by ASTD between December, 2005 and January, 2006, 96 percent of the 396 respondents said they had a skills gap within their organizations or expected one within a year. This gap is expected to greatly increase in the coming years as a large population of Baby Boomers retiring.
This exodus of a large population of skilled maintenance workers is presenting a challenge for the US to maintain its plants and facilities. Organizations must not only be able to attract a new workforce, but they must also be able to quickly transfer the knowledge of the older workforce to the newer.
An examination of your current maintenance workforce should be assessed to include the retirement rate of the workers. In the coming years, finding a skilled maintenance technician to hire will become a very difficult task as well as more expensive. The best strategy for today is to identify and train young workers now to be competent by the time the older worker retires.
Retraining Needs Substantiation
Industry & Technology Advancements – Training a veteran maintenance technician can seem like a waste of time and money, but the reality is that even the most experienced maintenance technician can improve their value with frequent training. The rapid advancement of technology and computers in particular have greatly influenced the tools and equipment used in plants and facilities. As this transformation continues, it’s important that your workers are properly trained to understand and take advantage of these technologies. Like technology, rules, standards and best practices continue to change. Knowing how to comply with the latest regulations or how to apply modern processes and practices is critical to keep not only a safe workplace, but also a competitive one.
Remembering What You Forgot – For those who received training and did not immediately put it to use or practiced what they had learned, the memory retention rate will vary from 5% to 50%, dependent on how the information was learned.5 While there are many tasks that maintenance technicians perform over and over, there are also many tasks that they perform only on occasion, with long lapses of time in between. Memory recall based on one training session will be difficult for most, so repeated training on even the most basic of topics can help improve worker efficiency and safety.
Underperforming Employees – Even with subpar performance with employees, many organizations have had learn the hard way that it’s usually cheaper to retain and retrain than to fire and rehire. An investment in providing additional training or retraining underperforming employees can often make a substantial improvements.
Establishing Training Budgets
For those that are committed to training, the next question becomes, “how much training should I budget for”?
In the past few years, employees average 31.9 to 36.3 hours of formal training while top producing companies spend an average of 40 hours of training per employee per year with only 11% of that training for mandatory compliance training.6 It should be noted that these figures cover all employees in an organization and not just the maintenance staff. The difference in average training hours between jobs can be dramatic. For certain skilled labor specialists, the training can reach 80 – 120 hours a year.
It is estimated that corporate America spends more than 2.5% of payroll on training. It is also estimated that companies who are “training investment leaders” spend as much as 4.1% of payroll on training programs6 Based on this, a good tool for setting a budget for those that want to be “better than average” is about 2.5% – 4% of the maintenance staff’s salary. For a $40,000 salaried employee, this would equate to $1,000 – $1,600 in annual training budget. Despite tight budgets in a economic downturn, the average annual learning expenditure per employee for all companies surveyed grew from $1,068 in 2008 to $1,081 in 2009-an increase of 1.2 percent.6
Depending on how the training dollars were spent,$1,000 – $1,600 can be enough for about 30 – 40 hours of training in a year per employee. A typical 2-day maintenance training program will cost around $1,000, which eats up a lot of the budget, but with on-site training, online training and some other options, the per person cost for training is a lot less. A typical 2-day on site training program for maintenance technicians will cost $6K – $7K, but if there are 20 people in the class, the cost per person would only be $300 – $400. Online training is effective for soft skills and compliance training in particular, although not all compliance training can be or should be done online. Manufacturers and vendors offer less expensive training. This type of training is good for learning a particular product or piece of equipment and is most effective after the basic or general skills have been attained. Community colleges also offer some low cost training options that can be taken advantaged of. The downside to some of this training can be the time to complete the training and often less practical and more theoretical approach.
- 1 Electrical Construction & Maintenance (EC&M) magazine, 2004, A Practical Guide for Electrical Reliability
- 2 ASTD American Society for Training & Development – ASTD 2007 State of the Industry Report
- 3 Centers for Disease Control and Prevention, MMWR, April 2005
- 4 Delloite 2005 Skills Gap Report
- 5 National Training Laboratory Institute, The Journal for Applied Behavioral Science
- 6 ASTD American Society for Training & Development – ASTD 2010 State of the Industry Report